Bd118 Privacy Policy — Your data is protected

1 Introduction

Bd118 is a trusted online betting and gaming platform serving millions of users across Bangladesh. Protecting your privacy is not just a legal obligation for us — it is a core part of our responsibility.

This Privacy Policy explains in detail how bd118 collects your personal information, where it is stored, how it is used, and how it is kept secure. By using our services, you are considered to have agreed to this policy.

Please read this Privacy Policy in full before creating an account on bd118. If you have any questions, reach out to our support team — we are always here to help.

2 What Information We Collect

Bd118 collects different types of information at various stages. Below is a detailed breakdown of what is collected and when:

In addition to the above, we also collect some general browsing data — such as which pages you visit most, how long you stay, and what device you use. This data does not identify you personally and is used solely to improve our overall service.

3 How Information Is Used

Bd118 uses your information only for specific, legitimate purposes. Any excessive or unnecessary use goes against our policy. The complete list is provided below:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To send bonuses, promotions, and personalized offers.
• To ensure account security and prevent fraud.
• To meet legal obligations and satisfy regulatory authority requirements.
• To provide support services and resolve user issues.
• To support responsible gaming — including assisting users who may be at risk of addiction.
• To conduct research and analysis for improving the platform.

4 Data Sharing & Third Parties

Bd118 never sells your personal information. However, in limited circumstances, data may be shared with trusted third parties — always with your best interests protected.

• Payment Processor: Only the minimum necessary information is shared to process transactions via Mobile Banking, Nagad, Rocket, or USDT gateways.
• Game Providers: Technical data required to operate third-party games (such as fish games and slots) may be shared.
• Law Enforcement Agencies: bd118 may be required to disclose information in response to a court order or government directive.
• Security Auditor: Third-party auditors may access anonymized data to verify platform security.

In all of the above cases, third parties are bound by strict confidentiality agreements. They are not permitted to use this information for any other purpose.

5 Cookie Policy

Cookies and similar technologies are used on the bd118 website and app. Cookies are small data files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: These are essential for maintaining your login session and keeping the platform running correctly. They cannot be disabled.
• Analytics Cookies: Used to understand which pages are visited most and where issues may be occurring.
• Preference Cookies: Remembers your preferred language, theme, and settings.
• Security Cookies: Used to detect fraudulent login attempts and suspicious activity.

6 How Long Data Is Retained

Bd118 does not retain your information longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration your account is active, and for a minimum of 5 years after closure (for legal compliance).
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
• KYC Documents: Retained for up to 5 years following verification.
• Communication Logs: Support chat and email records are retained for up to 2 years.
• Session & Login Logs: Retained for up to 90 days for security purposes.

After the stated retention period, data is securely deleted or anonymized so that it can no longer be linked to you.

7 Your Privacy Rights

As a bd118 user, you have several rights over your own data. We respect these rights and are committed to helping you exercise them:

• Right to Access: You may submit a request to find out what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request a correction through our support team.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted (unless retention is required by law).
• Right to Object to Processing: You have the right to object to your data being used for any specific purpose.
• Data Portability: You may request your data in a structured, portable format.

8 Data Security Measures

Bd118 uses industry-standard technology and practices to protect your data. Our security operates across multiple layers:

• SSL/TLS Encryption: 256-bit encryption is used for all data transfers.
• Two-Factor Authentication (2FA): Enabling OTP verification at login adds an extra layer of security to your account.
• Firewall & Intrusion Detection: Suspicious traffic is blocked automatically.
• Encrypted Database: Stored data is also kept in encrypted form.
• Periodic Security Testing: Penetration testing and vulnerability scans are conducted on a regular basis.
• Restricted Access: Only authorized personnel can access specific data.

In the event of a security breach, affected users will be notified within 72 hours and prompt action will be taken.

9 Children's Privacy

Bd118 is a strictly adults-only platform. Anyone under the age of 18 is prohibited from creating an account or using bd118 in any capacity.

• Age verification is carried out at registration, and any account suspected of belonging to a minor is suspended immediately.
• bd118 does not knowingly collect personal information from anyone under the age of 18.
• If it is found that data has been collected from a minor, it will be deleted immediately.
• If you have any suspicions, parents are encouraged to contact support — we will take immediate action.

10 Changes to the Privacy Policy

Bd118 may update this Privacy Policy from time to time. Changes may be driven by legal requirements, technological updates, or improvements to our services.

• For significant changes, a notification will be sent to your registered email or displayed on the platform.
• Check the "Last Updated" date at the top of the page to confirm you are reading the latest version.
• Continued use of the service after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may submit a request to close your account.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact the bd118 support team. We are always ready to assist you with any privacy-related matter.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Live Chat: Log in to the platform and chat with us directly
• For general inquiries FAQ Page View

We aim to respond to privacy-related complaints within 15 business days. Complex matters may take longer, but we will keep you updated throughout.